This website is run by the Secret World . It is designed to be used by as many people as possible. The text should be clear and simple to understand. You should be able to:
- zoom in up to 300% without problems
- navigate most of the website using speech recognition software
- use most of the website using a screen reader using the VoiceOver app built into Mac OS.
How accessible this website is
Parts of this website are not fully accessible. For example:
- some pages and document attachments are not clearly written
- some tables do not have row headers
- some pages have poor colour contrast
- some heading elements are not consistent
- some images do not have good alternative text
- some buttons are not correctly identified
- some error messages are not clearly associated with form controls
- many documents are in PDF format and are not accessible
- How to request content in an accessible format
If you need information in a different format contact us and tell us:
- the web address (URL) of the content
- your name and email address
- the format you need, for example, audio CD, braille, BSL or large print, accessible PDF
Reporting accessibility problems with this website
If you find any problems that are not listed on this page or you think we’re not meeting the accessibility requirements, contact us.
If you contact us with a complaint and you’re not happy with our response contact the Equality Advisory and Support Service (EASS).
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
Technical information about this website’s accessibility
Secret World is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.
The content that is not accessible is outlined below with details of:
Some tables in content do not have table row headers when needed. This fails WCAG 2.1A 1.3.1 success criterion (Info and Relationships). This is a limitation of the publishing tool.
Focused links and buttons sometimes do not have enough contrast. This fails WCAG 1.4.11 AA (Non-text Contrast).
Content that’s not within the scope of the accessibility regulations
The following content does not need to comply with the accessibility requirement until September 2020, because it was published before September 2018.
Images on pages do not always have suitable alternative text. Some images are missing alternative text, some have incomplete text and some have ‘placeholder’ as alternative text. This fails WCAG 1.1.1A success criterion (Non-text Content).
Buttons on some pages do not have a correct role identified, which affects how they work with assistive technology. This fails WCAG 2.1A success criterion (Name, Role, Value).
Error messages on some forms are unclear or lack clear association with particular form controls. This fails WCAG 2.1A 3.3.1 success criterion (Error Identification).
Guidance will be created to help content authors understand the requirements for captions and audio description for all new videos. This is related to WCAG 2.1A success criteria 1.2.2 (Captions (Prerecorded)) and 1.2.3 Audio Description or Media Alternative (Prerecorded).
PDFs and other documents
Many documents are not accessible in a number of ways including missing text alternatives and missing document structure.
View the accessible document policy of the organisation that published the document to report any problems or request documents in an alternative format.
How we tested this website
This website was and is currently being tested for compliance with the Web Content Accessibility Guidelines V2.1 level A and level AA, and these tests have been carried out internally.
We used the Website Accessibility Conformance Evaluation Methodology (WCAG-EM) approach to deciding on a sample of pages to test.
What we’re doing to improve accessibility
We plan to identify and fix issues according to the timescales shown for each area above.
This statement was prepared on 30 June 2020.
It was last updated on 30 June 2020.